SIRET 435 034 921 000 13 – RCS Blois – Code APE 5510Z – TVA Intracommunautaire FR 39 435 034 921
These General Conditions of Sale are expressly approved and accepted without reservation by the CUSTOMER who declares and acknowledges having perfect knowledge of them and therefore waives the right to rely on any contradictory document.
ARTICLE 1 – DEFINITIONS
The expression “PROVIDER” designates the company SARL Hôtel-restaurant LE MONARQUE, a general partnership, with capital of €46,200, therefore the head office is located at 61 rue Porte Chartraine 41000 Blois, registered with the Blois RCS under number 435 034 921 000 13 operating the hotel-restaurant LE MONARQUE in which the SERVICES are provided. b) The expression “HOTEL” designates the place of performance of the SERVICES. c) The expression “CLIENT” designates the co-contractor of the SERVICE PROVIDER, whether said CUSTOMER acts directly in his own name or as principal. d) The expression “PARTY” designates the parties in the know, that is to say the SERVICE PROVIDER and the CUSTOMER. e) The expression “SERVICES” means the rental of a hotel room, the provision of breakfast and any other service offered by the SERVICE PROVIDER. f) The expression “CONTRACT” designates the General Conditions of Sale, the reservation form and any annexes g) The expression “CONFIRMATION LETTER” designates the summary letter of the CUSTOMER’s reservation.
ARTICLE 2 – OBJECT
The SERVICE PROVIDER undertakes to rent hotel rooms to the CUSTOMER and to provide all other services of the establishment subject to the availability of said HOTEL and at the agreed rates.
ARTICLE 3 – TAKING EFFECT – DURATION
The effective date and duration will be defined in the reservation form.
ARTICLE 4 – CONFIDENTIALITY
The conditions which govern this CONTRACT will remain confidential between the CUSTOMER and the SERVICE PROVIDER.
ARTICLE 5 – PRICES
These rates agreed in this CONTRACT are: – VAT included (10% or 20% depending on the SERVICES), excluding tourist tax, – valid only for individual reservations, i.e. less than ten (10) grouped rooms , – determined based on the volumes of nights evaluated by the CUSTOMER and the PROVIDER’S contact person. The rates may be modified, without notice, in the event of legislative and/or regulatory changes likely to result in price variations such as modification of the Applicable VAT, introduction of new taxes, etc. Any expense not included in the package description will be extra. Unused services that are part of a package do not give rise to a deduction or reimbursement.
ARTICLE 6 – BOOKINGS
Any room reservation must be made in advance by telephone or in writing (telephone, mail or email). If it is impossible to send a written document, only a valid credit card number will guarantee the reservation for arrival between 3 p.m. & 10 p.m. from the CUSTOMER. Any reservation only becomes definitive upon receipt of the requested guarantee: check for 100% of the price of the room(s) or a credit card number. The rooms are made available to the CLIENT from 3 p.m. and must be vacated no later than 11 a.m. on the day of departure. Exceeding this deadline may result in the billing of an additional night at the public rate displayed in the HOTEL.
ARTICLE 7 – REGULATIONS
Payment for all services must be made at the hotel reception or at reception upon departure. All services reserved and ordered on site are due.
ARTICLE 8 – CANCELLATIONS
For any cancellation occurring during the free cancellation period of the rate reserved by the CUSTOMER, no fees will be charged. If this cancellation takes place during the paid period, 100% of the room(s) will be charged to the credit card received as guarantee. In the event of cancellation of a reservation at a non-refundable rate, no refund will be made, but a credit may be offered for a future reservation. Have definitively lost beyond the validity period of said credit.
ARTICLE 9 – REMOVAL BY THE SERVICE PROVIDER AND POSTPONEMENT OF STAY
In the event that the CUSTOMER has reserved only one room and in the event of force majeure, the HOTEL management reserves the right to fully or partially accommodate the CUSTOMERS in a hotel of equivalent category for SERVICES of the same nature. , costs inherent to the transfer remaining the responsibility of the HOTEL management. In this case, the CUSTOMER will not be able to demand any compensation from the HOTEL management. For any other reservation and in the event of force majeure, the HOTEL management reserves the right to postpone your stay under the same SERVICE conditions (date to be determined by mutual agreement between the parties). Failing to opt for postponement, the stay will be canceled and any deposit paid will be returned without further compensation.
ARTICLE 10 – INSURANCE
The CUSTOMER is solely responsible for any material and/or bodily damage caused during his stay in the HOTEL. By acceptance of the General Conditions of Sale, the customer declares to have taken out, for the entire duration of this CONTRACT, a civil liability insurance policy, with a reputably solvent company, for any damage that he could cause as a result of the execution of this CONTRACT.
ARTICLE 11 – TERMINATION
The HOTEL is exempt from any liability in the total or partial non-performance of the CONTRACT resulting from a fortuitous event, due to a third party or a case of force majeure as defined by the courts.
ARTICLE 12 – COMPLAINTS AND DISPUTES
Damage, whether suffered by the HOTEL, its principals or its customers during the execution of the CONTRACT, will be notified by registered letter with acknowledgment of receipt to the CUSTOMER and distribution will be required, within eight (8) days of receipt. mail from HOTEL management. Any dispute or complaint by the CUSTOMER can only be taken into account if it is made by registered letter with acknowledgment of receipt and addressed to the management of the HOTEL within a maximum period of eight (8) working days after the departure date of the CUSTOMER. In the event of a dispute arising both in the interpretation and execution of this CONTRACT, and in the absence of an amicable agreement between the PARTIES, only the commercial court in whose jurisdiction the HOTEL is located has jurisdiction.
ARTICLE 13 – COMPUTING AND FREEDOM
The CUSTOMER is informed and accepts that the information given feeds into a commercial file, in accordance with the “Informatique et Libertés” law of January 6, 1978, the CUSTOMER has a right of access, rectification, interrogation and opposition on the data concerning him by writing to the Hotel-restaurant LE MONARQUE located at 61 rue Porte Chartraine 41000 Blois or by email to hotel-restaurant@lemonarque.fr
ARTICLE 14 – ENTIRE CONTRACT
This CONTRACT (General Conditions of Sale, reservation form and possible annexes) expresses the entirety of the obligations and commitment of the PARTIES. This CONTRACT may only be modified or supplemented by an amendment signed by both PARTIES.
